Independent complaint management

INDEPENDENT COMPLAINT MANAGEMENT

Our independent third party services includes access to the following:

  • Confidential and anonymous hotline and email for intake of complaints
  • Complaint triage with recommendations for investigation or alternate resolution
  • Direct liason with complainant and respondent and potential witness to support triage process
  • Referral to preferred independent investigation services as needed
  • Continual case updates to organization as well as complainant and respondent and other relevant stakeholders

Why independent services are vital for any orgnization:

  • We have the expertise to triage and management complaints
  • Organizations are inherently biased 
  • Our expertise will allow for clear next steps and accountability in resolutions
  • Participants to feel safe need a safe place to report complaints

TESTIMONIALS

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