INDEPENDENT COMPLAINT MANAGEMENT
Our independent third party services includes access to the following:
- Confidential and anonymous hotline and email for intake of complaints
- Complaint triage with recommendations for investigation or alternate resolution
- Direct liason with complainant and respondent and potential witness to support triage process
- Referral to preferred independent investigation services as needed
- Continual case updates to organization as well as complainant and respondent and other relevant stakeholders
Why independent services are vital for any orgnization:
- We have the expertise to triage and management complaints
- Organizations are inherently biased
- Our expertise will allow for clear next steps and accountability in resolutions
- Participants to feel safe need a safe place to report complaints
TESTIMONIALS
“ITP provides professional, timely and sport sensitive support services in a cost effective fashion. Most importantly, ITP is staffed with professionals who understand the NSO culture and environment, which helps tremendously in determining effective paths and solutions to sensitive and impactful concerns”
“Allison is s committed leader and advocate in Safesport and it has been my privilege to work with her. Her innovative work, blazing a trail to create solutions to keep athletes safe, is important and admirable.”
“Ilan’s integrity drives his every day life, whether that is with family, friends or work. His passion is safety and performance. He has a firm belief that both are required to perform at your potential.”
“CAC had the privilege of working with ITP Sports on a safe sport review to better understand the coach perspective, which will inform our future work to support coaches and coach employees. ITP Sports is a reliable, professional and knowledgeable organization that is committed to supporting all sport organizations to enhancing their safe sport practices.”
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